Returns - Refunds

Customer satisfaction and trust are our top priorities. If you receive a damaged, defective, or wrong product from La Primrose, we will arrange for replacement or full refund within 7-10 working days after receiving the product from you. No additional shipping charges will be applied for replacement of such defective items.

For more detailed information, please refer to our Cancellation & Return Policy.

You can return damaged, defective, or wrong products to La Primrose for replacement under the following conditions:

• Defect Notification: If you find a defect (damaged/defective/wrong product) after opening the box, you must inform our Customer Care Department as soon as possible via inbox or hotline +8801718698229, with picture/video proof.
• Resolution: Our Customer Care Department will consult with management to change/replace the product or adjust payment.
• Complaint Validity: Complaints are valid for 3 days from the day the product was received.
• Ineligible Items: Used/Swatched, liquid/semi-liquid products are not considered for exchange or refund.
• No Mind Change Returns: Products purchased will not be exchanged or returned if the buyer changes their purchase decision/mind, or does not like the smell, texture, color, design, or product.
• Seal Breakage: The Return Policy is not valid if the seal is broken or if the product does not suit the user.
• Wrong Order Exchange: If the wrong product was mistakenly ordered, an exchange is possible upon payment of returning and resending costs. This is subject to product type, exchange process risk, and management discretion.
• Required Items for Return: Original Invoice, La Primrose Box, and Product Packaging Box (where applicable) must be returned along with the product.