Question 1

What is the Product Replacement / Return Policy?

Accepted Answer

We offer a hassle-free return and replacement policy. If you are not satisfied with your purchase, you can return or exchange items within 14 days of delivery. Products must be unused, unopened, and in their original packaging. Please contact our customer service team to initiate a return or replacement request.

Question 2

What is the estimated time of delivery?

Accepted Answer

Inside Dhaka: 1-2 working days
Sub-city Dhaka: 2-3 working days
Outside Dhaka: 4-5 working days

Question 3

How do I cancel an order I just placed?

Accepted Answer

You can cancel an order within 24 hours of placing it, provided it has not been shipped yet. To cancel, please contact our customer service team at support@laprimrose.com or call us at +8801718698229 with your order number. If your order has already been shipped, you can return it following our return policy once you receive it.

Question 4

Is my personal information secure?

Accepted Answer

Yes, we take your privacy and security seriously. All personal information is encrypted and stored securely. We never share your personal data with third parties without your consent. Our website uses SSL encryption to protect your data during transmission. For more details, please review our Privacy Policy.

Question 5

I am having trouble accessing the site?

Accepted Answer

If you are experiencing issues accessing our website, please try the following: clear your browser cache and cookies, try a different browser, check your internet connection, or try accessing the site from a different device. If problems persist, please contact our technical support team at support@laprimrose.com or call +8801718698229 during business hours (Mon-Sun, 8:00 AM - 6:00 PM, except public holidays).

Frequently Asked Questions

What is the Product Replacement / Return Policy?

How do I cancel an order I just placed?

I am having trouble accessing the site?

What is the estimated time of delivery?

Is my personal information secure?

Still have questions?